If you have any questions about the objects or your order, the best way to reach us is at firstname.lastname@example.org
What to do if your package is lost or stolen
If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, let us know and we will try to assist
What to do if your package is damaged
If your package is damaged, the insurance included in your shipping price should cover for any damages. In this event, please contact the shipping provider to make your claim.
What to do if customs opened your package
From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurence
What to do if your package is delayed by customs
We have no insight into customs handling or any delays that may result form customs processing. The shipping provider should have the latest information on customs status
What to do if you have general shipping questions
For general shipping questions, please contact the shipping provider
How Sales Tax is handled
Sales tax is added to any purchase within New York State. Sales tax will also be assessed on shipping charges if shipment is within New York State.